Devices Not Re-Enrolling After Factory Reset — Duplicate Entries Being Created

Devices Not Re-Enrolling After Factory Reset — Duplicate Entries Being Created

Hi everyone, we are running SOTI MobiControl 2025.0 managing approximately 340 Android Enterprise Work Managed devices across three warehouse sites. We recently started rotating our Zebra TC57 device fleet — wiping and redeploying units between shifts — and we are seeing a problem where factory-reset devices are creating brand new device records in MobiControl instead of re-enrolling into the existing record. This is burning through our device licenses and cluttering the Devices Dashboard with stale duplicate entries we then have to manually clean up. Zero-Touch is configured and the enrollment policy is correct — devices enroll successfully, they just always create new entries. Has anyone dealt with this?